Cookie & Privacy Policy

This privacy statement discloses the privacy practices for Server Colocation.
This web site agrees to notify you of:

  • What personally identifiable information of yours is collected from you through the website.
  • What third party identification information is collected from you through the website.
  • The organization collecting the information.
  • How the information is used.
  • With whom the information may be shared.
  • What choices are available to you regarding collection, use and distribution of the information.
  • What kind of security procedures that are in place to protect the loss
  • Misuse or alteration of information under The Email Shop control.
  • How you can correct any inaccuracies in the information.
  • If you feel that this company is not abiding by its posted privacy policy, you should contact us

Information Collection and Use

Server Colocation is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Server Colocation collects information from our users at several different points on our website.

Order

We request information from the user on our registration, order and payment forms. Here a user must provide contact information (like name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site and is encrypted so cannot be read by any other website. Once the user closes their browser, the cookie simply terminates. It will also terminate once a period of time has elapsed since first using the site.

Following examples of some cookies information are used to improve services:

  • To measure how many people are using our services so it can be made easier to use to ensure optimum level of service
  • Help in recognise that you may already logged in and have given a username and password so you don't need to do it for every web page you browse through.
  • Help to recognise your device so you don't have to give the same information again and again during same operation task, e.g. filling out a contact form
  • Help analyse data to help us understand how website visitor interact with the different service we offer to make it better for

Log Files

We use IP addresses to analyse trends, administer the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links

This web site may contain links to other sites. Please be aware that we Server Colocation are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just browsing internel.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounting purpose or a customer service representative) are granted access to personally identifiable information.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us.

Choice/Opt-out

If you use this site to purchase services you may occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications on our order form. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email, or by contacting us directly. Users of our site are notified when their information is being collected or used by any third parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an third party, or not.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Colocation FAQs

About Server Colocation UK

Our servers are located in our own data center which is located in Derby, United Kingdom.
The data center is fully owned and managed by Data center plus, giving us the flexibility to work with our customers requirements and provide unrivaled levels of support.

Our data center is located next to Mansfield Road, Derby, UK. We are very accessible.
Our address is: Suite 18, Parker House, Mansfield Road, Derby, DE21 4SZ

Tour of our data center facilities is reserved for customers who are looking for colocation services with Data center plus.
If you would like to visit the data center, we must receive at least 24 hours notice.
You will also require to bring a form of ID in the form of a passport or driving license. We cannot allow anyone into the data center failing these requirements.

If you would like to place an order please contact us directly.
You can contact our sales team directly on 0808 169 7866 or emailing info@servercolocation.uk.
If you are an existing customer, log in to the site and simply check out after selecting your new service and proceed to payment options. The details of your new service will be added to your account portal.
If you are placing an order that is an upgrade to your existing one, get in touch with your account manager or raise a support ticket at info@servercolocation.uk.

Support

If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.
This can be done by sending an email to info@servercolocation.uk.
Alternatively, if the matter is time sensitive, feel free to give us a call on 0808 169 7866 and select the option for Support.
We have a 30 minute SLA response time to any ticket raised.

Remote hands cover requests made within office hours.
Our Remote Hands service covers assistance with the following items:
– Server reboots
– CDROM connect/disconnect
– Cable checks and moving network cables.
– Checking/relaying diagnostics information back to the customer.
If you require services outside of the above (for example, installation of software), we can provide this as part of our Additional Services, which is chargeable. Please contact your account manager or our helpdesk for further information.

Support for hardware failure is 24/7/365 on our Managed Servers.
Most failed hardware components can be replaced within 1 hour (during office hours and subject to parts being in stock.
Office Hours: 08:30 – 18:00

Emergency support work