Our servers are located in our own data center which is located in Derby, United Kingdom.
The data center is fully owned and managed by Data center plus, giving us the flexibility to work with
our customers requirements and provide unrivaled levels of support.
Our data center is located next to Mansfield Road, Derby, UK. We are very accessible.
Our address is: Suite 18, Parker House, Mansfield Road, Derby, DE21 4SZ
Tour of our data center facilities is reserved for customers who are looking for colocation services
with Data center plus.
If you would like to visit the data center, we must receive at least 24 hours notice.
You will also require to bring a form of ID in the form of a passport or driving license. We cannot
allow anyone into the data center failing these requirements.
If you would like to place an order please contact us directly.
You can contact our sales team directly on 0800 861 1101 or emailing info@servercolocation.uk.
If you are an existing customer, log in to the site and simply check out after selecting your new
service and proceed to payment options. The details of your new service will be added to your account
portal.
If you are placing an order that is an upgrade to your existing one, get in touch with your account
manager or raise a support ticket at info@servercolocation.uk.
If you are experiencing issues with your server, we recommend that the first you do is to raise a
support ticket with our support team.
This can be done by sending an email to info@servercolocation.uk.
Alternatively, if the matter is time sensitive, feel free to give us a call on 0800 861 1101 and select
the option for Support.
We have a 30 minute SLA response time to any ticket raised.
Remote hands cover requests made within office hours.
Our Remote Hands service covers assistance with the following items:
– Server reboots
– CDROM connect/disconnect
– Cable checks and moving network cables.
– Checking/relaying diagnostics information back to the customer.
If you require services outside of the above (for example, installation of software), we can provide
this as part of our Additional Services, which is chargeable. Please contact your account manager or our
helpdesk for further information.
Support for hardware failure is 24/7/365 on our Managed Servers.
Most failed hardware components can be replaced within 1 hour (during office hours and subject to parts
being in stock.
Office Hours: 08:30 – 18:00
