The Ultimate Colocation Buyer’s Guide – Key Questions to Ask

Businesses, schools, and social activities have had to transition to online platforms over the past ten years, especially more recently with the COVID-19 pandemic. More than ever, people rely on document storage and video conferencing services to maintain appropriate social distancing. All of these digital platforms are supported by data centers. 

Our new digital economy and ecosystem are supported by services like colocation, dedicated servers, cloud options, and in-house personnel to manage these services. You are thinking about colocation if you are reading this article. First, we want to confirm that you are genuinely looking for the right IT services for your company. Know that you want colocation.


You keep full ownership and total control of your equipment while renting a secure area in a data center with electricity, cooling, and connectivity. Due to the fact that you would be purchasing and maintaining your own servers, this involves the highest capital expenses. Several colocation service providers offer various managed services and hybrid cloud/colocation alternatives in addition to space and power.

Key Questions to Ask

  • What is the provider's track record for reliability and uptime? Are service level agreements (SLAs) with uptime guarantees available from them?
  • What security measures are in place to protect my data and equipment? Are there CCTV, security guards, biometric access controls, and other physical security measures installed in the building? Are the provider's practices compliant with standards set forth by the industry, such as SOC 2, ISO 27001, and PCI DSS?
  • What are the provider's plans for catastrophe recovery and business continuity? Can they provide a detailed plan outlining how they'll react to a major outage or disaster?
  • What sort of network connectivity is provided by the provider? Do they have redundant network connections and various carriers to provide fast, stable connectivity?
  • How adaptable is the provider in terms of the need for power, cooling, and space? Can they accommodate expansion and alterations to your IT infrastructure in the future?
  • What kind of maintenance and support services does the supplier provide? If required, would they offer onsite technical help and support around the clock?
  • What are the costs of using a colocation facility? What is the cost of using the space, bandwidth, and power? Are there any other costs or expenses that I might not be aware of?
  • Can the service provider provide testimonials from present or former customers who can verify the quality of their work and dependability?
  • What type of use and performance metrics reporting and monitoring tools does the company provide?
  • What kind of sustainability measures and environmental controls does the supplier have in place to lessen their carbon footprint and promote green initiatives?

Physical space 


The physical location of the data center should be advantageous to your business. For instance, a lot of companies decide to locate in buildings close to their corporate headquarters or their most important strategic markets


If you use colocation, you can rent a certain amount of data center space from your supplier. You will cost more money the more rooms you want, all else being equal. Colocation space is measured in units, racks, cabinets, and suites, respectively. One who offers fractional colocation cabinets (from 10U to 42U), as well as custom-sized cages will be the most flexible supplier for tailoring a colocation solution to your infrastructure needs.


Multiple, diverse utility power feeds to the facility do they have multiple feeds? sufficient generator-driven backup capacity (N+1 on UPS & generator) to handle extended power outages. · Enough on-site fuel storage and refill agreements to keep generators operational in case of emergency


Datacenter providers should provide administration services for your deployment. The desired strategy must be understood by all parties from conception to implementation. The expectations and execution of the project must be understood by all. In order to ensure that your colocation deployment runs well, your data center provider should oversee the workflow.

Service Level Agreement (SLA)

The Service Level Agreement (SLA) for a data center establishes the rules for deciding the provider's liability in the case of an outage that affects your colocation environment or other environmental elements like data center cooling and security and results in downtime. The promises the data center will uphold while offering you colocation services should be stated expressly in the SLA. It's crucial to comprehend and assess which parts of your infrastructure are under your provider's versus your obligation.


The majority of businesses want a flexible solution that can easily and quickly change its design and power consumption as the organization grows. Without a partner, it is almost impossible to accomplish this on a large scale.

You May Also Like To Read: Advantages of Local Colocation Data center for Your Business

About Server Colocation 

A top-tier provider of colocation and managed services are server colocation Uk. Server colocation companies are committed to providing customers with high-quality infrastructure, services, and support, enabling them to devote more resources to their primary businesses. In order to assure the pleasure of both small businesses and large corporations, Server Colocation Uk aims to offer top-notch service and first-rate amenities.

Colocation FAQs

About Server Colocation UK

Our servers are located in our own data center which is located in Derby, United Kingdom.
The data center is fully owned and managed by Data center plus, giving us the flexibility to work with our customers requirements and provide unrivaled levels of support.

Our data center is located next to Mansfield Road, Derby, UK. We are very accessible.
Our address is: Suite 18, Parker House, Mansfield Road, Derby, DE21 4SZ

Tour of our data center facilities is reserved for customers who are looking for colocation services with Data center plus.
If you would like to visit the data center, we must receive at least 24 hours notice.
You will also require to bring a form of ID in the form of a passport or driving license. We cannot allow anyone into the data center failing these requirements.

If you would like to place an order please contact us directly.
You can contact our sales team directly on 0808 169 7866 or emailing
If you are an existing customer, log in to the site and simply check out after selecting your new service and proceed to payment options. The details of your new service will be added to your account portal.
If you are placing an order that is an upgrade to your existing one, get in touch with your account manager or raise a support ticket at


If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.
This can be done by sending an email to
Alternatively, if the matter is time sensitive, feel free to give us a call on 0808 169 7866 and select the option for Support.
We have a 30 minute SLA response time to any ticket raised.

Remote hands cover requests made within office hours.
Our Remote Hands service covers assistance with the following items:
– Server reboots
– CDROM connect/disconnect
– Cable checks and moving network cables.
– Checking/relaying diagnostics information back to the customer.
If you require services outside of the above (for example, installation of software), we can provide this as part of our Additional Services, which is chargeable. Please contact your account manager or our helpdesk for further information.

Support for hardware failure is 24/7/365 on our Managed Servers.
Most failed hardware components can be replaced within 1 hour (during office hours and subject to parts being in stock.
Office Hours: 08:30 – 18:00

Emergency support work