Best Practices of Colocation Data Center Security

In today's digital landscape, safeguarding data is a top priority for businesses of all sizes. As organizations increasingly turn to colocation services for their infrastructure needs, understanding the security measures that protect sensitive information becomes essential. Colocation security encompasses a range of practices designed to mitigate risks and ensure the integrity and availability of critical data.

Companies must adopt a comprehensive security strategy from physical security controls to cybersecurity protocols to protect their assets effectively. Whether you're exploring colocation options for the first time or looking to enhance your current security measures, a thorough understanding of colocation security is crucial for maintaining operational resilience and protecting valuable information.

Definition of Colocation 

Colocation refers to housing multiple servers or computing equipment in a single physical location, typically a data center. In colocation, businesses rent space for their servers and networking hardware, benefiting from shared infrastructure, such as power, cooling, and security, while maintaining control over their equipment. This arrangement offers enhanced reliability, scalability, and lower operational costs than managing on-premises facilities.

Understanding Colocation Security

Colocation security refers to the strategies and protocols implemented to protect the physical and virtual assets housed within colocation facilities. It encompasses physical security measures, such as access controls and surveillance, as well as network security protocols to defend against cyber threats. It also includes environmental controls to maintain optimal operating conditions and adherence to industry compliance standards. Colocation security ensures the integrity and availability of critical data and infrastructure.

What is Colocation Security?

Colocation security encompasses the set of policies and technologies implemented to ensure the safety of equipment and data in shared data center environments. This involves physical security measures such as gated access, video monitoring, and on-site security personnel, combined with cybersecurity measures like secure firewalls and data encryption. By prioritizing colocation security, organizations can mitigate risks and ensure the continuity of their operations while utilizing shared resources efficiently.

Importance of Security in Colocation 

The importance of security in colocation is paramount, as it ensures the protection of sensitive data and IT infrastructure from physical breaches and cyberattacks, thereby maintaining operational integrity and compliance with industry regulations. 

With rising threats to data security, colocation facilities implement comprehensive measures, including physical barriers, surveillance systems, and access controls, to safeguard assets. 

Robust cybersecurity protocols, such as firewalls and encryption, are essential in mitigating risks associated with data breaches. A strong security framework not only protects a business's critical information but also fosters trust with clients and stakeholders, contributing to long-term success.

Colocation Security Key Challenges 

Colocation security presents several challenges that organizations must address to ensure data integrity, privacy, and availability in a shared facility. Here are key security challenges in colocation environments.

  • Physical Security Concerns

Physical access to servers and sensitive equipment is a key challenge in colocation facilities. Unauthorized personnel might attempt to access the server racks or data centers. To mitigate these risks, facilities must implement stringent access control systems, including biometric scanning, security guards, and surveillance systems. Properly maintaining these security measures can prevent breaches and tampering.

  • Shared Infrastructure Risks

Colocation centers house multiple companies' servers within the same facility. This shared environment increases the risk of cross-tenant threats, such as unauthorized data access or malware propagation. While logical separation of systems helps, ensuring each client’s data and equipment remain isolated requires robust network segmentation and frequent monitoring.

  • Data Privacy and Compliance Issues

Colocation providers must comply with data protection laws like GDPR, HIPAA, or PCI-DSS. These regulations require stringent privacy measures for handling personal and financial data. A lack of compliance can lead to significant legal and financial repercussions for both the provider and tenants, making it essential to address issues such as data encryption, storage policies, and audit trails.

  • Downtime and Reliability Concerns

Although colocation centers offer better uptime guarantees than on-premise solutions, any unplanned outages can severely disrupt client operations. Challenges include power failures, network downtime, or equipment malfunctions. Ensuring high reliability involves redundant power supplies, cooling systems, and failover procedures that minimize service disruptions.

  • Cybersecurity Threats

Colocation facilities face the same cybersecurity threats as any data-driven environment. These include DDoS attacks, ransomware, and unauthorized network intrusions. Since colocation facilities provide internet connectivity to various clients, it’s critical to implement firewalls, intrusion detection systems, and continuous monitoring to safeguard against such cyber threats.

  • Vendor Management and Trust

Colocation centers rely on multiple third-party vendors for maintenance, security, and power management services. Ensuring the reliability and trustworthiness of these vendors is a significant challenge. Poor vendor management can lead to vulnerabilities, such as insider threats or mismanagement of critical infrastructure, making it vital to have strict vendor agreements, regular audits, and constant oversight.

  • Scalability and Capacity Planning

As businesses grow, their data storage and processing needs increase. Colocation facilities must accommodate this growth by providing adequate space, power, and cooling. However, poor capacity planning can result in resource shortages, affecting the clients’ ability to scale their operations smoothly. Ensuring scalability requires effective resource management, forecasting, and the ability to quickly adapt to clients’ changing needs.

Benefits of Robust Colocation Security Measures

  • Protection of Critical Data

Robust colocation security ensures that sensitive data stored in the facility is safeguarded against breaches. With measures such as advanced firewalls, encryption, and regular security audits, organizations can trust that their information is protected from unauthorized access. This level of protection reduces the risk of data theft and helps maintain customer trust.

  • Physical Security of IT Equipment

Data centers with strong physical security measures, such as biometric access controls, 24/7 monitoring, and surveillance, ensure that only authorized personnel can enter the premises. This prevents theft or damage to critical IT infrastructure, which could lead to downtime or data loss. A secure environment also protects against environmental hazards like fire or water damage.

  • Compliance with Industry Regulations

For organizations in regulated industries such as finance, healthcare, or government, adhering to strict compliance standards is critical. Colocation facilities that implement strong security measures help businesses meet requirements like GDPR, HIPAA, or ISO certifications. This reduces the risk of penalties and helps maintain a positive reputation in the marketplace.

  • Minimized Downtime and Business Continuity

Colocation facilities with robust security protocols ensure that operations are not disrupted due to security incidents. Regular maintenance, redundant power supplies, and failover systems contribute to continuous uptime. By reducing the chances of physical or cyberattacks, businesses can maintain uninterrupted services, thereby enhancing customer satisfaction.

  • Cost-effectiveness and Resource Optimization

Investing in a colocation facility with strong security measures eliminates the need for businesses to build their secure infrastructure. This helps reduce capital expenses associated with security while benefiting from the expertise and advanced security technologies provided by the colocation provider. Organizations can then focus their resources on core business operations instead of managing security.

  • Enhanced Disaster Recovery Capabilities

Robust colocation security measures ensure the safety of critical data and infrastructure during natural or man-made disasters. With off-site backup options, data redundancy, and disaster recovery protocols, businesses can recover quickly in the event of a catastrophe. This helps minimize data loss and ensures business continuity even under adverse conditions.

  • Mitigation of Cybersecurity Threats

With cyberattacks becoming more sophisticated, robust colocation security measures like intrusion detection systems (IDS), network monitoring, and threat intelligence are essential. These measures provide early detection of threats and allow for quick response to mitigate damage. By partnering with a colocation provider that prioritizes cybersecurity, businesses can significantly reduce their exposure to online threats.

  • Improved Scalability and Flexibility

Colocation centers with strong security protocols offer businesses the flexibility to scale their IT infrastructure without compromising security. As businesses grow, they can expand their server and storage needs, knowing that security protocols will be automatically extended to the new equipment. This reduces the complexity of managing security as the business scales.

  • Trust and Confidence for Clients and Partners

When a business can demonstrate that it utilizes a colocation facility with robust security measures, it instills confidence in clients and partners. They know their data and operations are being handled in a secure environment. This can strengthen business relationships, improve customer loyalty, and lead to better partnerships.

  • 24/7 Security Management

Most colocation facilities offer round-the-clock security management, including constant monitoring, incident response, and regular security updates. This ensures that security vulnerabilities are addressed immediately, preventing potential threats before they cause damage. Businesses benefit from knowing their critical infrastructure is being protected 24/7 without the need for in-house security teams.

Robust Physical Security Protocols for Colocation Facilities 

  • Access Control Systems

Colocation facilities implement stringent access control systems to ensure that only authorized personnel enter secure areas. This includes keycards, biometric scanners, and sometimes multi-factor authentication. These systems often maintain detailed logs of all access attempts, which can be used for audits and investigations.

  • Surveillance and Monitoring

CCTV cameras are placed strategically throughout the facility, covering all entry points, hallways, and server rooms. These cameras operate 24/7 and are monitored by security personnel. Footage is typically stored for a designated period, allowing for incident reviews if necessary.

  • Physical Barriers

Physical barriers such as fences, walls, and security gates serve as the first line of defense. These barriers are designed to prevent unauthorized individuals from gaining access to the facility. Some facilities also employ anti-ram bollards to stop vehicle-based intrusions.

  • On-site Security Personnel

Trained security guards are stationed at colocation facilities to manage and respond to any potential threats. They perform regular patrols, manage access points, and ensure that security protocols are followed. Some facilities also employ rapid response teams to handle emergencies.

  • Environmental Controls

To safeguard against environmental hazards, colocation facilities are equipped with fire suppression systems, climate control, and humidity regulation. These systems help maintain optimal operating conditions for equipment and reduce the risk of damage due to fire or overheating.

  • Visitor Management

Strict visitor management protocols ensure that all non-employees, including contractors or clients, are vetted before entering the facility. Visitors typically need to provide identification and are escorted by authorized personnel during their visit. This minimizes the risk of insider threats.

  • Backup Power and Redundancy

Physical security extends to the facility's power systems, which are crucial for maintaining operations during outages. Backup generators, uninterruptible power supplies (UPS), and redundant power grids ensure that the facility remains functional, which helps prevent data loss or downtime during security incidents.

  • Mantraps and Airlocks

Mantraps and airlocks are specialized entry systems used to further restrict unauthorized access. They require individuals to pass through two sets of doors, with the first door needing to close before the second can open. This setup ensures that only one person can enter at a time, reducing the risk of tailgating or unauthorized access.

  • Secure Server Cabinets

Within colocation facilities, individual server cabinets are often locked, providing an additional layer of protection for client equipment. Each client may have their locking mechanism, ensuring that even if someone gains access to the server room, they cannot tamper with the equipment inside without the proper key or code.

Read More: Tips for Optimizing Your Server Colocation Pricing in 2024

Advanced Digital Security Solutions for Colocation Service 

  • Data Encryption

Encryption is a crucial component of digital security in colocation services. It ensures that data transmitted between clients and the facility, or within the facility's network, remains secure and inaccessible to unauthorized users. Both at-rest and in-transit encryption methods are employed to protect sensitive data from potential breaches.

  • Firewall and Intrusion Prevention Systems (IPS)

Firewalls and Intrusion Prevention Systems (IPS) are used to detect and prevent unauthorized access to the colocation facility's network. These systems monitor traffic and block suspicious activities, offering an essential layer of defense against hacking attempts and malware attacks targeting servers and data.

  • Network Segmentation

Colocation providers often use network segmentation to enhance digital security. By isolating each client's network from others, potential security threats are confined to specific sections of the network, reducing the risk of widespread compromise. This approach limits the damage if one client’s network is breached.

  • Multi-factor Authentication (MFA)

Multi-factor authentication (MFA) is implemented to add an extra layer of security for access to digital assets. Users must verify their identity through two or more verification methods such as passwords, biometrics, or mobile tokens ensuring only authorized personnel can access sensitive data or systems.

  • Continuous Monitoring and Logging

Colocation facilities employ continuous monitoring and logging systems to detect irregularities or malicious activities in real time. Security information and event management (SIEM) tools analyze data from various sources, such as firewalls, servers, and network devices, providing alerts and insights into potential threats.

  • Patch Management

Regular updates and patching of software, firmware, and operating systems in colocation services are essential to address vulnerabilities. Effective patch management ensures that the latest security fixes are applied promptly, protecting against newly discovered exploits that hackers could use to breach systems.

  • DDoS Protection

Distributed Denial of Service (DDoS) attacks can cripple a colocation facility’s network, leading to downtime and loss of access to services. To prevent such attacks, colocation providers often deploy DDoS protection services, which monitor, absorb, and mitigate malicious traffic, ensuring uninterrupted access for clients.

  • Data Backup and Recovery Solutions

In the event of a cyberattack or data breach, having robust data backup and recovery systems is vital for minimizing loss. Colocation services provide secure offsite backups and rapid recovery solutions, allowing clients to restore their data and systems quickly in case of a disaster.

  • Role-Based Access Control (RBAC)

To prevent unauthorized access to digital resources, colocation facilities enforce role-based access control (RBAC) systems. These systems restrict access based on the user’s role within the organization, ensuring that individuals can only interact with systems and data they are authorized to handle.

Innovative Data Center Security Strategies for 2024

As data breaches become increasingly sophisticated, data centers are critical infrastructures that require advanced security measures. In 2024, innovative strategies are essential to protect sensitive data, ensuring confidentiality, integrity, and availability. These are key strategies that data center operators can implement to enhance their security posture.

  • Zero Trust Architecture

Zero Trust is a security model based on the principle of "never trust, always verify." In 2024, data centers should adopt this approach, implementing strict access controls and continuously validating user identities, devices, and network traffic. By minimizing trust assumptions, organizations can reduce the risk of insider threats and unauthorized access, ensuring that only authenticated users can access critical resources.

  • Advanced Threat Detection and Response

Incorporating artificial intelligence (AI) and machine learning (ML) into threat detection systems is crucial for identifying potential security incidents in real time. In 2024, data centers will benefit from predictive analytics that can spot unusual patterns or behaviors within network traffic. Automated response mechanisms can then mitigate threats before they escalate, significantly enhancing the overall security framework.

  • Enhanced Physical Security Measures

Physical security remains a foundational aspect of data center security. Innovative strategies for 2024 include biometric access controls, video surveillance with facial recognition, and motion detection technologies. By integrating these advanced physical security measures, data centers can prevent unauthorized access and ensure the safety of hardware and sensitive data stored on-site.

  • Cloud Security Enhancements

As organizations increasingly migrate to the cloud, data centers must implement robust cloud security strategies. In 2024, this involves encrypting data both at rest and in transit, using multi-factor authentication (MFA), and conducting regular audits of cloud services. By prioritizing cloud security, data centers can protect against vulnerabilities that may arise from shared infrastructure.

  • Employee Training and Awareness Programs

Human error is often a significant factor in data breaches. Therefore, investing in comprehensive employee training and awareness programs is crucial in 2024. Data centers should focus on educating staff about phishing attacks, social engineering tactics, and the importance of strong password practices. Regular training sessions can help create a security-conscious culture that empowers employees to recognize and report potential threats.

  • Incident Response Planning and Drills

Preparing for potential security incidents is essential for minimizing damage when breaches occur. Data centers should develop and regularly update incident response plans that outline procedures for addressing various scenarios. In 2024, conducting regular drills and simulations will help ensure that staff members are familiar with their roles during a security event, facilitating a swift and effective response.

  • Compliance with Regulations and Standards

As data protection regulations become stricter, data centers must prioritize compliance with industry standards such as GDPR, HIPAA, and PCI DSS. In 2024, organizations should conduct regular compliance assessments to ensure that their security measures align with regulatory requirements. This proactive approach not only mitigates legal risks but also builds trust with customers and stakeholders.

How Secure Colocation Can Enhance Your Business

Understanding Secure Colocation: A Foundation for Growth

Secure colocation is the practice of housing your company’s servers and IT equipment in a professionally managed data center instead of on-site. This infrastructure choice combines the control and autonomy of owning servers with the security, environmental conditions, and reliability of a professionally maintained data center. By leveraging colocation, companies can focus more on their core business activities while ensuring that their IT resources are secure, scalable, and always available.

Enhanced Security: Comprehensive Protection Against Cyber and Physical Threats

Data security is paramount, and secure colocation facilities are equipped with robust security protocols to protect your assets. These facilities implement multi-layered security systems, such as biometric access controls, surveillance cameras, and 24/7 on-site security teams. Cybersecurity protocols, including firewalls, intrusion detection systems, and encrypted connections, further protect sensitive data from breaches and cyber threats. This level of security ensures that your business can operate without concerns about unauthorized access or data loss.

Reliability and Uptime: Guaranteed Business Continuity

Downtime can be costly, but secure colocation centers are built for high reliability, often guaranteeing over 99.9% uptime through SLAs (Service Level Agreements). These facilities are designed with redundant power systems, backup generators, and sophisticated climate control to protect equipment from overheating or malfunction. With reliable colocation, businesses can provide uninterrupted service to clients and employees, keeping operations smooth and minimizing the risk of costly downtime or data losses.

Scalability: Seamlessly Adjusting to Business Needs

As your business grows, so do your IT requirements. Secure colocation offers unmatched scalability, allowing you to increase your server capacity or expand infrastructure as needed. Whether you’re adding storage, increasing processing power, or preparing for seasonal traffic spikes, colocation facilities provide the flexibility to scale up or down based on demand. This flexibility enables businesses to grow without the heavy upfront costs of expanding an in-house data center.

Cost-Effectiveness: Optimizing Resources for Maximum Efficiency

Operating an in-house data center involves significant capital expenses, from equipment and maintenance costs to security and energy bills. By opting for colocation, businesses can reduce these expenses by only paying for the space, power, and cooling they use. Colocation providers offer shared resources and specialized expertise that would otherwise require substantial investments, enabling companies to reallocate funds toward innovation, growth, and operational efficiencies.

Focus on core Business: Freeing Internal Resources for strategic goals

Managing an on-site data center can be resource-intensive, demanding time, expertise, and staff that could otherwise focus on business growth. Secure colocation allows you to outsource these responsibilities to professionals, freeing up internal IT staff to concentrate on strategic projects, client services, and digital transformation initiatives. This shift from maintenance to innovation allows companies to better leverage their workforce and resources for market competitiveness.

Compliance and Regulatory Benefits: Adhering to Industry Standards

Many secure colocation providers comply with stringent industry regulations such as GDPR, HIPAA, and SOC2, offering built-in regulatory compliance benefits. These facilities maintain regular audits, secure access logs, and data management practices that meet regulatory standards. Businesses in healthcare, finance, or e-commerce sectors particularly benefit, as they can meet industry compliance requirements without the burden of independently managing these complex mandates, reducing liability and safeguarding client trust.

How to Evaluate a Colocation Provider's Security

  • Assess Physical Security Measures

The first layer of security for any colocation provider is its physical security measures. Look for facilities equipped with surveillance cameras, biometric access controls, and secure entry points, as these protect against unauthorized access. Providers should also have on-site security personnel to monitor access around the clock. Check for additional protocols like mantraps and video monitoring to ensure only authorized personnel can enter sensitive areas.

  • Verify Network Security Protocols

Network security is essential in protecting data from cyber threats. Colocation providers should implement firewalls, intrusion detection systems (IDS), and distributed denial-of-service (DDoS) mitigation. Ask about their approach to handling and monitoring these network defenses, as well as how often they perform security audits. This ensures that the provider is equipped to identify and block any attempts to access data or disrupt services.

  • Check for Compliance with Industry Standards

A reputable colocation provider will comply with industry security standards such as ISO 27001, SOC 2, and PCI-DSS. These certifications indicate that the provider has met strict security and operational requirements. Request documentation of their compliance, as this is a strong indicator that their security measures align with best practices for safeguarding sensitive information.

  • Evaluate Disaster Recovery and Backup Solutions

Disaster recovery (DR) capabilities are vital to ensuring continuity and data integrity during unexpected events. Inquire about the provider’s DR and data backup protocols, including power redundancy, backup generators, and uninterruptible power supplies (UPS). Ensure they can maintain operations in the event of a power outage, natural disaster, or other disruptions, as this demonstrates preparedness for maintaining uptime.

  • Review Data Encryption and Access Controls

Data encryption and strict access controls protect sensitive information both at rest and in transit. Confirm that the colocation provider employs encryption protocols, such as AES-256, for safeguarding data. They should also use multi-factor authentication and role-based access controls, limiting data access only to essential personnel. This helps prevent unauthorized individuals from gaining access to critical data.

  • Evaluate Employee Training and Awareness Programs

Human error can be a significant vulnerability in security. A reliable colocation provider should have regular training programs to keep employees informed on the latest security protocols and potential threats. Verify that they conduct regular security awareness programs, as well as refresher courses for handling sensitive information. This ensures their staff is equipped to recognize and respond to security risks effectively.

  • Examine Access to Technical Support and Customer Service

Accessible technical support is essential for quick problem resolution and ongoing security management. Assess the provider’s customer service policies, including response times and availability of technical support. A dedicated support team with security expertise can quickly address issues and guide best practices, adding an extra layer of protection for your colocated data.

Future Trends in Colocation Security

  • Future security problems brought on by changing regulations and growing cyber threats will require colocation providers to continue adapting. Advanced cybersecurity protections, AI-driven threat detection, and encryption advancements are some of the emerging developments in colocation security. 
  • These will assist in addressing the issues brought on by an expanding network of third-party partners, an increasing number of interconnected devices, and increasingly sophisticated cyberattacks.
  • Cybersecurity measures must keep up with rapid technological advancements, and greater use of AI and machine learning will be required to monitor, detect, and stop threats to data protection.
  • Regulators will also inevitably need to adapt to a rapidly developing digital environment. Colocation providers will consequently need to adapt and enhance their service offerings to remain competitive and continue to meet changing customer expectations brought on by these legal and technological advancements.

Trust Your Colocation Security With Server Colocation

Security is our top priority at Server Colocation, where we implement a rigorous approach to safeguarding your assets. Our colocation center combines robust physical security measures with advanced digital solutions to ensure comprehensive protection. We understand the importance of meeting compliance requirements and are proud to maintain an IT infrastructure that adheres to various standards.

To provide you with peace of mind, we offer independent audit documentation, demonstrating our commitment to transparency and accountability. In addition to 24/7 monitoring and access control systems, our facility is equipped with state-of-the-art fire suppression and climate control technologies to protect your equipment from environmental threats. Our team of security experts regularly reviews and updates our protocols to address evolving risks. We prioritize the safety of your data so you can focus on growing your business without worrying about security breaches. With Server Colocation, you can trust that your assets are in safe hands.

 Read More: Virtual Data Center: Advantages and Its Impact on a Cloud Networking

Conclusion 

In an era where data breaches and cyber threats are prevalent, understanding colocation security is essential for businesses. By focusing on physical security, network defenses, data protection, regulatory compliance, incident response, employee training, and vendor assessment, organizations can effectively mitigate risks. Establishing a robust security strategy will not only safeguard sensitive information but also enhance customer trust and business reputation in the competitive landscape. regular reviews and updates to security protocols can ensure that businesses remain agile and prepared against emerging threats. Ultimately, investing in comprehensive colocation security is not just a necessity; it is a strategic advantage that can lead to long-term success.

FAQS

Why is Security Critical in Colocation?

Security is paramount because colocation facilities host valuable and sensitive data for various clients. Ensuring robust physical and network security helps prevent unauthorized access, cyberattacks, and data breaches, protecting the business's reputation and regulatory compliance.

What Physical Security Measures Should I Expect in a Colocation Facility?

Essential physical security measures include 24/7 surveillance, biometric access controls, security personnel, locked server cabinets, and multi-layered entry points. These measures prevent unauthorized access to servers and equipment.

How Do Colocation Providers Secure Network Infrastructure?

Providers use firewalls, intrusion detection/prevention systems (IDPS), DDoS protection, and virtual private networks (VPNs) to secure network infrastructure. These measures help prevent unauthorized access and protect data from cyber threats.

Is Colocation More Secure than Traditional Data Centers?

Colocation facilities are often more secure than in-house data centers due to their advanced physical and network security measures, compliance with regulatory standards, and continuous monitoring. However, security depends on both the provider's and the client’s IT practices.

What Role Does Redundancy Play in Colocation Security?

Redundancy in power, network, and cooling systems ensures continuous uptime and operational security. In case of equipment failure, these redundancies prevent data loss and service interruption, keeping business operations resilient and secure.

What Environmental Controls Should a Colocation Facility Have?

Facilities should feature environmental controls such as HVAC systems, humidity monitors, fire suppression systems, and flood protection. These systems help protect hardware from overheating, water damage, and environmental hazards.

Colocation FAQs

About Server Colocation UK

Our servers are located in our own data center which is located in Derby, United Kingdom.
The data center is fully owned and managed by Data center plus, giving us the flexibility to work with our customers requirements and provide unrivaled levels of support.

Our data center is located next to Mansfield Road, Derby, UK. We are very accessible.
Our address is: Suite 18, Parker House, Mansfield Road, Derby, DE21 4SZ

Tour of our data center facilities is reserved for customers who are looking for colocation services with Data center plus.
If you would like to visit the data center, we must receive at least 24 hours notice.
You will also require to bring a form of ID in the form of a passport or driving license. We cannot allow anyone into the data center failing these requirements.

If you would like to place an order please contact us directly.
You can contact our sales team directly on 0808 169 7866 or emailing info@servercolocation.uk.
If you are an existing customer, log in to the site and simply check out after selecting your new service and proceed to payment options. The details of your new service will be added to your account portal.
If you are placing an order that is an upgrade to your existing one, get in touch with your account manager or raise a support ticket at info@servercolocation.uk.

Support

If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.
This can be done by sending an email to info@servercolocation.uk.
Alternatively, if the matter is time sensitive, feel free to give us a call on 0808 169 7866 and select the option for Support.
We have a 30 minute SLA response time to any ticket raised.

Remote hands cover requests made within office hours.
Our Remote Hands service covers assistance with the following items:
– Server reboots
– CDROM connect/disconnect
– Cable checks and moving network cables.
– Checking/relaying diagnostics information back to the customer.
If you require services outside of the above (for example, installation of software), we can provide this as part of our Additional Services, which is chargeable. Please contact your account manager or our helpdesk for further information.

Support for hardware failure is 24/7/365 on our Managed Servers.
Most failed hardware components can be replaced within 1 hour (during office hours and subject to parts being in stock.
Office Hours: 08:30 – 18:00

Emergency support work